Article 1 – Purpose
The purpose of these General Terms and Conditions of Service is to define the terms and conditions under which Hélène Fruchard, mediator, offers conventional mediation services outside the judicial framework.

Article 2 – Nature of the mediation
Mediation is a voluntary and confidential process aimed at assisting individuals in seeking amicable solutions to their disputes.
Mediation constitutes neither legal advice, nor legal representation, nor a decision imposed on the parties, nor therapy.
The mediator practices as a conventional mediator, holding a Master 2 degree in mediation. She does not hold the State Diploma in Family Mediation (DEMF) and does not operate within the framework of services subsidized by the CAF (Family Allowance Fund). The interpersonal mediation practiced aims for the restoration of dialogue and relational regulation.

Article 3 – Scope of application
These General Terms and Conditions apply to all bookings and mediation services carried out via the website "Dialogue Mediation & Restorative Justice" for individual clients.
All reservations imply full and complete acceptance of these General Terms and Conditions.

Article 4 – Booking and payment
Mediation services can be booked via the website.
The payment corresponds exclusively to the reservation of a mediation support session.
The service is considered reserved upon confirmation of payment.

Article 5 – Price
The prices of the services are indicated in euros, including all taxes.
The mediator reserves the right to change her rates at any time.
The applicable rate is the one in effect at the time of booking.

Article 6 – No obligation of result
The mediator is bound by an obligation of means.
Mediation relies on the active and voluntary participation of the individuals concerned.
Consequently, no result can be guaranteed, particularly regarding the outcome of the process or the conclusion of an agreement.

Article 7 – Confidentiality
Mediation is subject to absolute confidentiality (Law No. 95-125 of February 8, 1995).
As a result:

• The parties formally commit not to invoke or produce the exchanges, remarks, or documents resulting from the mediation in the context of legal proceedings (notably before the Family Court Judge).

• The mediator cannot be called as a witness and will not produce any certificate or report on the substance of the discussions, except with the express written agreement of both parties.

• The recording of sessions (audio or video) by the parties is strictly prohibited.

Exchanges occurring during mediation cannot be disclosed, except with the express agreement of the parties or by legal obligation.


Article 8 – Right of withdrawal
In accordance with the provisions of the Consumer Code, the customer has a period of 14 days from the reservation to exercise their right of withdrawal.
However, if the service begins before the expiry of this period, with the express agreement of the client, the latter waives his right of withdrawal for the part of the service already performed.

Article 9 – Liability
The mediator cannot be held responsible in the event of a lack of agreement between the parties or a result that does not meet the client's expectations.

Article 10 – Personal Data
The personal data collected in connection with the booking and service is processed in accordance with the privacy policy available on the website.

Article 11 – Applicable Law and Jurisdiction
 
These Terms and Conditions are subject to French law.
In the event of a dispute, the parties will endeavor to seek an amicable solution before any legal action.

Article 12 – Online Mediation Modalities
When mediation takes place via videoconference, the parties commit to:

• Connecting from a quiet, private location that guarantees the confidentiality of exchanges (no third parties or children in the room).

• Having a stable internet connection. The mediator cannot be held responsible for a session disruption due to a technical issue on the client's end.

• The mediator reserves the right to interrupt the session in the event of inappropriate behavior or a manifest breach of the framework of respect.
   

Article 13 – Consumer Mediation
In accordance with the provisions of the Consumer Code regarding 'the consumer dispute mediation process,' after having contacted us and in the absence of a satisfactory response, you have the option to use a free consumer mediation procedure with:
CM2C,
49 rue de Ponthieu 75 008 PARIS.
Tel: 01 89 47 00 14.
Website: https://www.cm2c.net/declarer-un-litige.php.
Email: litiges@cm2c.net