In my previous article (https://www.dialogue-mjr.com/en/post/why-is-it-so-difficult-to-find-the-right-words-in-the-midst-of-conflict), we explored the difficulty of finding the right words when our emotions take over during a conflict with someone important to us. We were then dealing with active conflict, the kind that explodes and hurts through an excess of words. Sometimes, after all those harsh, sometimes exaggerated, and often biting words, a silence settles in—one that

During a conflict, a difficult discussion, or a tense situation with loved ones or those we interact with, expressing ourselves clearly is often complicated. How can we share our emotions and needs without blaming the other person? How can we stay calm in order to maintain a constructive dialogue? The invisible barriers of our communication Sometimes, we lack the words, so we either remain silent or use inadequate ones. Sometimes, we say too many words, too loudly, they get a

Understand what Restorative Justice is, and its benefits when doing a victim/offender mediation.

At first glance, when we think of mediation, and helping professions in general, we mostly think of a face-to-face meeting, around a table with glasses of water and a plant in the corner. The pandemic has changed everything and propelled us into a virtual world that we would not have, or hardly, imagined in this profession before 2020. When it became impossible for us to go to work and receive people in the office, we were faced with a choice: stop offering mediation services

The term "mediation" is often misused, applied in various contexts to refer to practices that sometimes have nothing in common (cultural mediation, environmental mediation, judicial mediation, etc.). Even when there is a general agreement that mediation is "a conflict management process where an impartial third party guides the parties in dialogue," many differences remain in how mediation is practiced. Indeed, there are various approaches to mediation, ranging from legalisti