Mediation & restorative justice process
-
Following an initial exchange by email or telephone, I meet with each willing party individually, on average twice each. Following this, the mediation session can take place (see details below). If the other party refuses mediation, I can offer a conflict management support session. Each session lasts between one and two hours.
-
The entire process usually takes place over a few weeks, and is faster than a judicial process.
-
Dialogue's mediation process is primarily offered online via videoconference. Participants will need the necessary equipment (camera, microphone, internet connection, quiet location). In-person sessions are also available in Valencia, Spain.
-
Dialogue's services are offered in French and English.
Process for each part
Exploratory meeting
An initial individual meeting takes place with each of the parties wishing to begin the process. This meeting has two main objectives:
-
I will explain in detail what a mediation process entails and my role as a mediator in order to verify that mediation meets your expectations.
-
I listen to you to better understand the situation that brings you here, the issues at stake, your emotions, your needs, your expectations and your relationship with the other party.
Preparatory meeting
If all parties agree to engage in the mediation process, it is essential that I individually prepare each party for the joint mediation meeting.
This meeting helps you envision the exchange with the other person. I help each participant (you and the other person) clarify their needs, reactions, and requests. I prepare you for what you wish to share, how to share it, and what the other person might say.
There can be as many preparatory meetings as necessary for each person.
Joint meeting
This is the meeting between the parties, during which I am always present to establish and maintain a safe and respectful framework. I facilitate dialogue between the participants.
The parties themselves decide on the content of the exchanges; they have the central place in the meeting.
There may be one or two mediation meetings if necessary.
Support for
conflict management
It's possible the other party may refuse mediation. In that case, I can accompany you during an individual meeting to explore options for resolving the conflict, communicating with the other party, and calming the situation and your feelings.