Workshop for organisations
Communicating better in conflict situations
A practical workshop for teams that need to keep talking to each other despite the tension.
Who is it for?
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A team where tension is settling in and no one dares to name it?
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Managers who have to hold difficult conversations without making things worse?
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A residents' association, a charity, a collective whose meetings turn into arguments?
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Front-line staff who face angry people every day?
The workshop is for anyone who manages or works in a team, who deals with people every day, and who finds it hard to handle tension and things left unsaid.
What we do ?
Recognizing your own way of reacting in conflict: avoiding, imposing, giving in, negotiating.
Practising active listening: hearing what the other person is really saying without having to agree with them.
Saying what is wrong without putting the other person on the defensive: describe the fact, say what it does, make a clear request.
Handling your own anger when it rises, in a meeting or facing someone aggressive.
Role plays based on your real situations and a summary sheet to take away.
Price and format
5 to 12 participants
Online or in person in Valencia
In French or in English
3.5-hour format: €550
Full day or two half-days: €950
