We all lose our temper sometimes. A flash of irritation, a rising voice, one word too many — and, almost at once, that little voice whispering: "I shouldn't have reacted like that." Many of us have the feeling that we have "an anger problem," and that feeling almost always comes wrapped in a little shame. How do we cope when anger overwhelms us? How do we say what's wrong without hurting the people we love? And above all, how do we stop feeling swept away by an emotion that,