During a conflict, a difficult discussion, or a tense situation with loved ones or those we interact with, expressing ourselves clearly is often complicated. How to find the right words to make sure we are understood? How can we share our emotions and needs without blaming the other person? How can we stay calm in order to maintain a constructive dialogue? The invisible barriers of our communication Sometimes, we lack the words, so we either remain silent or use inadequate on

The term "mediation" is often misused, applied in various contexts to refer to practices that sometimes have nothing in common (cultural mediation, environmental mediation, judicial mediation, etc.). Even when there is a general agreement that mediation is "a conflict management process where an impartial third party guides the parties in dialogue," many differences remain in how mediation is practiced. Indeed, there are various approaches to mediation, ranging from legalisti